CX Passport
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
âś…Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
âś…Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
📖 Our book is here! Get your copy of The Loud Quiet – Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
© EX4CX LLC. All rights reserved.
Episodes
259 episodes
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162
🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?...CHAPTERS0:00 Introductio...
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161
🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?...CHAPTERS0:00 Introduction
The one with the people heroes - Celia Fleischaker CMO at isolved E160
🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?...CHAPTERS0:00 Introduction3:05...
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159
“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:35 Linking Mental Health and Leadership
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158
🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:43 Alyona representin...
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157
🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?...CHAPTERS0:00 Introduction3:18 CX skept...
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156
🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧 CHAPTERS0:00 Introduction3:10...
The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155
🎤🎞️“The one with the future of Customer Experience” with Bill Staikos SVP at Medallia in CX Passport Episode 155 What’s in the episode?...CHAPTERS0:00 Introduction6:00 The 4 Personas of a ...
The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154
🎤🎞️Want REAL customer insight? “The one with the eyes and ears of your brand” Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154🎧 What’s in the episode?...CHAPTERS0:00 ...
The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153
🎤🎞️Customer Experience at LinkedIn “The one with LinkedIn trust & confidence” with Sam Stern Senior Manager Customer Experience at LinkedIn in CX Passport Episode 153🎧 What’s in the episode?...CHAPTERS0:00 Introduct...
The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152
🎤🎞️Once a month CX Passport stops down and amplifies a CX job seeker. Let’s help build a network for Adam Haesler and his #OpenToWork in “The one where we amplify the CX job seeker” in CX Passport Episode 152🎧 What’s in the episode?...
The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151
🎤🎞️From CX Reckoning to the CX Procenaissance “The one with the CX Procenaissance” CX Passport tries a solo experience with the host in Episode 151🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:25 The year of CX Reckoning...
The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150
🎤🎞️The 150th episode! “The one with the CX teenage years” with Andrew Carothers CX Leader Cisco Systems in CX Passport Episode 150🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:02 What does successful digi...
The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149
🎤🎞️Get customers to climb the loyalty ladder “The one with three customer loyalty tiers” with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149🎧 What’s in the episode?...CHAPTERS
The one with Content, Culture, and CX | Paul Banks Founder & Chief of Different Thinking at Javelin Content Management E148
🎤🎞️“The one with Content, Culture, and CX” with Paul Banks, Founder & Chief of Different Thinking at Javelin Content Management in the first CX Passport of the year! Episode 148🎧 What’s in the episode?...CHAPTERS0:0...
The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147
🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 First Class Holiday Special part 2”🎧 Episode 147Thank you to all of the great guests of 2023 and to all of the amazing listeners. ...
The One with the 2023 First Class Holiday Special part 1 - Various CX Passport Guests E146
🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 First Class Holiday Special part 1”🎧 Episode 146Thank you to all of the great guests of 2023 and to all of the amazing listeners. ...
The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145
🎤🎞️Customer Service for one of the world’s most visible brands “The one with Spotify Customer Service” with Rajiv Vellodi VP Global Customer Service Spotify in CX Passport Episode 145🎧 What’s in the episode?...CHAPTERS0:00 Introducti...
The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144
🎤🎞️“The one with the human experience” with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:09 Ai...
The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143
🎤🎞️Breaking rules…creating customer loyalty “The one with the profitable rule breaker” Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143🎧 What’s in the episode?...CHAPTERS0:00 Introduction<...
The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142
🎤🎞️Only 2 Hours?! “The one with the two hour design sprint” with Teresa Cain Author Solving Problems in 2 Hours in CX Passport Episode 142🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:18 Why is 2 Hour Sprint necess...
The one with Sun Country Airlines customer service - Jeremy Hyde | Director Customer Support at Sun Country Airlines E141
🎤🎞️Buckle that seatbelt and get ready for departure… “The one with Sun Country Airlines customer service” with Jeremy Hyde Director Customer Support at Sun Country Airlines…episode 141🎧 What’s in the episode?...CHAPTERS...
The one with with global reach and local experience - Sarah Baker | Director, Global CX at KFC E140
🎤🎞️Building local CX for a global company! “The one with with global reach and local experience” with Sarah Baker Director, Global CX at KFC in CX Passport Episode 140🎧 What’s in the episode?...🎧CHAPTERS0:00 Introductio...
The one with the CX marriage officiant - Nate Brown, Co-founder CX Accelerator E139
🎤🎞️ “The one with the CX marriage officiant” with Nate Brown, Co-founder CX Accelerator in CX Passport Episode 139🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:34 Why does community matter?4:10 Lau...
The one where he's curious...not judgmental - Tim Kyse, VP of Customer Experience at Openly E138
🎤🎞️Empowering agents AND customers in “The one where he's curious...not judgmental” – with Tim Kyse, Vice President of Customer Experience at Openly in CX Passport E138🎧 What’s in the episode?...[00:00] Introduction<...