CX Passport
đLove customer experience and love travel? Youâve found the right podcast, a show about creating great customer experience, with a dash of travel talk. đ¤Each episode, weâll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport đşď¸CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.đ§łHosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether itâs the one less traveled or the one on everyoneâs summer trip list.
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.ex4cx.com/signup
â
Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
đ Our book is here! Get your copy of The Loud Quiet â Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
Š EX4CX LLC. All rights reserved.
Episodes
259 episodes
The one with the bot baggage - Rob Dwyer, Vice President Customer Engagement | Happitu E137
đ¤đď¸Will we embrace the AI Bots? âThe one with the bot baggageâ with Rob Dwyer, Vice President Customer Engagement | Happitu in CX Passport Episode 137đ§ Whatâs in the episode?...đ§CHAPTERS0:00 Introduction5:30 AI i...
The one where they win best customer team | Jennifer Meunier Head of CX & Product @ G4 Educação E136
đ¤đď¸What creates a Brazilian global CX winner? âThe one where they win best customer teamâ with Jennifer Meunier Head of CX & Product at G4 Educaçãođ§ Whatâs in the episode?...CHAPTERS0:00 Introductio...
The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135
đ¤đď¸âThe one with the handwritten noteâ with Rick Elmore CEO Simply Noted in CX Passport Episode 135đ§ Whatâs in the episode?...đ§CHAPTERS0:00 Introduction2:33 Genesis of Simply Noted...
The one where he goes beyond CX - Vimal Rai Managing Partner, Commercial Excellence Partners E134
đ¤đď¸He is DONE with CX! Go beyond âThe one where he goes beyond CXâ with Vimal Rai Managing Partner, Commercial Excellence Partners in CX Passport Episode 134đ§ Whatâs in the episode?...đ§CHAPTERS0:00 Introduction3:...
The one with AI â Ben Wright, Co-founder Jiffy E133
đ¤đď¸âThe one with AIâ â with Ben Wright, co-founder of Jiffy in CX Passport E133 đ§ Whatâs in the episode?...[00:00] Introduction[03:40] The shifts in AI and its role in customer support[07:...
The one where he elevates â Wes Dudley, VP Customer Experience at Broad River Retail E132
đ¤đď¸Bringing Customer Service to a new level in âThe one where he Elevatesâ â with Wes Dudley, VP of Customer Experience at Broad River Retail in CX Passport E132đ§ Whatâs in the episode?...[00:00] Introduction[02:41] App...
VACAY RERUN - The one with Foot Lockerâs customer experience journey - Tyler Saxey Senior Director, Global VOC & Omni | Foot Locker E131
CX Passport will take some time off in August. Enjoy some of the most popular reruns while we rest up and enjoy new destinations. Episodes return September, 12thđ¤đď¸âThe one with Foot Lockerâs customer experience journeyâ with Tyler Saxey...
VACAY RERUN - The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E130
CX Passport will take some time off in August. Enjoy some of the most popular reruns while we rest up and enjoy new destinations. Episodes return September, 12thđ¤A fun and sometimes SHOCKING set of tales in âThe one with the True Tales o...
The one with elephant level emotional intelligence â Sandra Thompson, Founder Ei Evolution E129
đ¤đď¸The one with elephant level emotional intelligence â with Sandra Thompson, Founder of Ei Evolution in CX Passport E129đ§ Whatâs in the episode?...[00:00] Introduction[02:09] How Sandra first got into emotional intelli...
The one with the CX hot roll - Eli Weiss, Sr Dir Customer Experience | Jones Road Beauty E128
đ¤đď¸Be encouraged! CX is on fiređĽ âThe one with the CX hot rollâ with Eli Weiss, Sr Director Customer Experience | Jones Road Beauty in CX Passport Episode 128đ§ Whatâs in the episode?...đ§CHAPTERS0:00 Introduction2...
The one with the CX Feng Shui - Claire Boscq, BizShui Creator E127
đ¤đď¸âThe one with the CX Feng Shuiâ with Claire Boscq, BizShui Creator & Keynote Speaker in CX Passport Episode 127đ§ Whatâs in the episode?...đ§CHAPTERS0:00 Introduction2:33 BizShui, Fen...
The one with the real results - Neha Dutta VP Digital Client Success Lead at EXL E126
đ¤đď¸âThe one with the real resultsâ with Neha Dutta â Vice President for Digital Client Success Lead EXL in CX Passport Episode 126. Whatâs in the episode?...đ§CHAPTERS0:00 Introduction04:41...
The one with marketing malpractice - Alan Hale President Consight Marketing Group E125
đ¤đď¸Stop Survey Slapping your Sandwich Customers in âThe one with marketing malpracticeâ with Alan Hale President Consight Marketing Group in CX Passport Episode 125đ§Whatâs in the episode?...CHAPTERS0:00 Introduction...
The one with that career coach - Kendall Berg, Founder of That Career Coach E124
đ¤đď¸Want to be promoted? đListen to or đWatch this episode...âThe one with that career coachâ Kendall Berg, Founder of That Career Coach in CX Passport Episode 124đ§ Whatâs in the episode?...CHAPTERS0:00 ...
The one with the Customer Profitability - Evan Klein, Founder & President Satrix Solutions E123
đ¤đď¸Real, tangible profits from Customer Experience in âThe one with the Customer Profitabilityâ Evan Klein, Founder & President Satrix Solutions in CX Passport Episode 123đ§ Whatâs in the episode?...CHAPTERS0:0...
The one with the CX bartender - Tshili Khupe Head of LTVplus Strategic Partnerships E122
đ¤đď¸Customer experience cocktailsđ¸ andâŚahemâŚtoysđ¤âŚin âThe one with the CX bartenderâ with Tshili Khupe Head of LTVplus Strategic Partnerships & Growth - CX Passport Episode 122đ§ Whatâs in the episode?...CHAPTERS
The one with the DNA Experience - Sherry Grissom & Melissa Spears of Illumina E121
đ¤đď¸đĽźđŹThink science and genomics don't need customer Experience? Think again âThe one with the DNA Experienceâ Sherry & Melissa Ilumina CX Passport Episode 121đ§[One note listeners & viewersâŚthis weekâs episode had some h...
The one with the customer mix tape - Amy Brown, CEO of Authenticx E120
đ¤đď¸On a mission to help humans understand humans in "The one with the customer mix tape" with Amy Brown, CEO of Authenticx in CX Passport Episode 120đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction<...
The one with the call centerâs call center - Gary Pudles, President & CEO AnswerNet E119
đ¤đď¸The managerâs job is to Unsuck Things That Suck in âThe one with the call centerâs call centerâ with Gary Pudles, President & CEO of AnswerNet in CX Passport Episode 119đ§ Whatâs in the episode?...CHAPTERS<...
The one with Omotenashi - George Nagatsuka - Founder Discover Xciting Japan E118
đ¤đď¸âThe one with Omotenashiâ with George Nagatsuka - Founder Discover Xciting Japan in CX Passport Episode 118đ§Whatâs in the episode?...CHAPTERS0:00 Introduction2:45 Omotenashi - What driv...
The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117
đ¤đď¸PREACH it Pastor! Today CX=Church Experience and you'll be stunned how much we in the biz CX world can learn from the faith world in âThe one with the relational collateralâ Phil Davis Faith Community Church (Prague) in CX Passport E117. ...
The one with 2 T-Rexes and 2 Pennies - Mercer Smith, VP CX Insights and Community at Partner Hero E116
đ¤đď¸Building communities CX and beyond in âThe one with 2 T-Rexes and 2 Penniesâ with Mercer Smith VP CX Insights and Community at Partner Hero | CX Passport E116đ§ Whatâs in the episode?...CHAPTERS0:00 I...
The one with expanding representation & BPO partnerships - Megan Bassler VP Strategic Partnerships at OP360 E115
đ¤đď¸Opening career doors and building communities in âThe one with expanding representation & BPO partnershipsâ with Megan Bassler VP Strategic Partnerships at OP360 in CX Passport E115đ§Whatâs in the episode?...CH...
The one with the customer first downs - Jeff Krogman SVP MasterCard E114
đ¤đď¸Jeff Krogman of MasterCard explains getting it right for customers in âThe one with the customer first downsâ CX Passport Episode 114đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction...
The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113
đ¤đ˛There's an open air pool at this airport! Andrew Tan Director Airport Operations Consultancy at Changi Airport Group in "The one with the Changi experience" CX Passport E113đ§Whatâs in the episode?...CHAPTERS