CX Passport
đLove customer experience and love travel? Youâve found the right podcast, a show about creating great customer experience, with a dash of travel talk. đ¤Each episode, weâll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport đşď¸CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.đ§łHosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether itâs the one less traveled or the one on everyoneâs summer trip list.
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.ex4cx.com/signup
â
Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
đ Our book is here! Get your copy of The Loud Quiet â Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
Š EX4CX LLC. All rights reserved.
Episodes
259 episodes
The one with the beverage customer experience - Gabriela Amaral, Global Cust Satisfaction Manager - AB InBev E112
đ¤đď¸âThe one with the beverage customer experienceâ with Gabriela Amaral, Global Customer Satisfaction Manager at AB InBev in CX Passport Episode 112đ§Whatâs in the episode?...CHAPTERS0:00 Introduction
The one with the CX orchestration - Mark Slatin CX Advisor at EmpoweredCX E111
đ¤đď¸âThe one with the CX orchestrationâ with Mark Slatin, CX Advisor at EmpoweredCX in CX Passport Episode 111đ§Whatâs in the episode?...CHAPTERS0:00 Introduction2:12 Tangible experience in ...
The one with Foot Lockerâs customer experience journey - Tyler Saxey Senior Dir, Global VOC & Omni at Foot Locker E110
đ¤đď¸âThe one with Foot Lockerâs customer experience journeyâ with Tyler Saxey Senior Director, Global VOC & Omni at Foot Locker in CX Passport Episode 110đ§Whatâs in the episode?...CHAPTERS0:00 Introd...
The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109
Today CX Passport begins video podcasting. Continue listening on your favorite audio apps...or head over to YouTube and subscribe to the CX Passport channel there to watch each episode youtube....
The one with United Airlines Customer Experience - Bryan Stoller Global Head of Customer Care United Airlines E107
đ¤Board a luxury, double aisle, supersized episode with Bryan Stoller, Global Head of Customer Care at United Airlines in âThe one with United Airlines Customer Experienceâ CX Passport E107đ§ Whatâs in the episode?...â...
The one with the simplicity of CX - Evas Bazirakakye E106
đ¤CX Passportâs first guest from Uganda(!) in âThe one with the simplicity of CXâ with Evas Bazirakakye, Customer Relationship Manager at Umemeđ§ Whatâs in the episode?...đSimplicity is attractive...especially in exper...
The one with the convergence of clarity and surprise - Jared Fink of Siegel+Gale E105
đ¤Get beautifully designed Customer Experience in âThe one with the convergence of clarity and surpriseâ with Jared Fink of Siegel+Gale in CX Passport episode 105đ§ Whatâs in the episode?...đĽ°"Designing something ...
The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104
đ¤Thereâs a revolution in customer experience coming âThe one with the patient choice awakeningâ with Ben Seals, CEO of Thomas Eye Group in CX Passport episode 104. Whatâs in the episode?...đ§đWhen your FIRST call teac...
The one where chatGPT visits CX Passport - E103
For the first time, Iâm recommending you view this episode rather than listen to it. www.youtube.com/@cxpassportđ¤Will there be a place for humans in Customer Experience? Find out in âThe one where chatGPT visits CX Passportâ Ep...
The one with the housekeepers' customer insight - Mike Kuenne S2E102
đ¤Who knows the customer best? âThe one with the housekeepers' customer insightâ with Mike Kuenne in CX Passport Episode 102đ§ Whatâs in the episode?...đ¤Why does experience matter if it's "just a product"...
The one with the swear jar for the word 'survey' - Tanya Fowler S2E101
đ¤Get the truth about building a full VOC program in âThe one with the swear jar for the word 'survey'âđ§ with Tanya Fowler, Head of Customer Experience for FCT in CX Passport Season 2 Episode 101. Whatâs in the show?...đĽTanya's ...
The one with the Hilton light and warmth of hospitality - Mike Gathright SVP Customer Experience Hilton E100
đ¤Celebrate CX Passportâs 100th episode with the brilliant Mike Gathright Senior Vice President, Head of Customer Experience at Hilton in âThe one with the Hilton light and warmth of hospitalityâđ§Whatâs in the episode?...
The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E99
đ¤A fun and sometimes SHOCKING set of tales in âThe one with the True Tales of TWA Flight Attendantsâ with Kathy Kompare & Stephanie Johnson in CX Passport episode 99đ§ Whatâs in the episode?...đŹUmmm...flight atten...
The one where Oman is the Switzerland of the Middle East - Codin Caragea E98
đ¤CX Passportâs first guest from Oman in âThe one where Oman is the Switzerland of the Middle Eastâ with Codin Caragea Chief Manager, Head of Customer Experience at Bank Muscat in Episode 98đ§ Whatâs in the episode?......
2022 First Class Holiday Special - Great Former CX Passport Guests E97
đ¤As we close 2022, CX Passport takes a break with the annual tradition of âThe One with the 2022 First Class Holiday Special"đ§ Episode 97 (almost to 100!) Thank you to all of the great guests of 2022 and to all of the amaz...
The one where remote work is NOT one size fits all - Anne Bibb E96
đ¤Talk global work from anywhere âThe one where remote work is NOT one size fits allâ with Anne Bibb of RemoteEvolution in CX Passport Episode 96đ§ Whatâs in the episode?...Not a one time WFH revolution...it's an ongoi...
The one where they sell smiles - April Obersteller E95
đ¤True customer love in âThe one where they sell smilesâ with April Obersteller Director of Global Experience for woom in CX Passport episode 95đ§Whatâs in the episode?...đEven startups need to focus on CX from the beg...
The one with the war in Ukraine and customer experience - Anastasia Vladychynska E94
đ¤Why would anyone care about customer experience during a war?!? Find out in âThe one with the war in Ukraine and customer experienceâ with Anastasia Vladychynska in CX Passport episode 94đ§ Whatâs in the episode?...đ¤Does Cu...
The one with Customer Experience and the hashtag - Jeremy Watkin E93
đ¤Get practical with Voice of the Customer in âThe one with Customer Experience and the hashtagâ with Jeremy Watkin, Director of Customer Experience and Support at NumberBarn in CX Passport Episode 93đ§Whatâs in the episode?...đĄV...
The one with the Voice of Service - Craig Stoss E92
đ¤Find out whatâs beyond Voice of the Customer in âThe one with the Voice of Serviceâ with Craig Stoss of PartnerHero in CX Passport episode 92đ§ Whatâs in the episode?...đYou wouldn't use a Chatbot if your house was on fire woul...
The one with the Cameroon customer experience evolution - Georges Essama E91
đ¤Expand your global perspective in âThe one with the Cameroon customer experience evolutionâ with Georges Essama of Cameroon Telecommunications in CX Passport episode 91đ§ Whatâs in the episode?...đŞThe emerging CX discipline of ...
The one where surfing proves Good CX is Good Business - Tony Sanchez E90
đ¤DudeâŚMy mind is blown in âThe one where surfing proves Good CX is Good Businessâ with Tony Sanchez Vice President, Customer Experience at Comcast Advertising in CX Passport episode 90đ§ Whatâs in the episode?đ¤ŻYou MUST listen to...
The one with a new CX Sheriff in town - Amanda Ono E89
đ¤Change is a coming in âThe one with a new CX Sheriff in townâ with Amanda Ono of Resolver in CX Passport episode 89đ§ Whatâs in the episode?đIt's not just steps and processes...change LEADERSHIP mattersđââď¸Am I bu...
The one where they're curious about CX - Karl Sharicz E88
đ¤Get back to the basics of Customer Experience in âThe one where they're curious about CXâ with Karl Sharicz of HorizonCX in CX Passport Episode 88đ§ Whatâs in the episode?đ¨âđłA return to CX fundamentalsđŹSo much awa...
The one with the BPO whisperer - Fred Shadding E87
đ¤Improve your brandâs customer experience in âThe one with the BPO whispererâ with Fred Shadding of The Call Center Source in CX Passport Episode 87đ§ Whatâs in the episode?...đŻBPOs that improve Customer Experience, not degrade ...