CX Passport
đLove customer experience and love travel? Youâve found the right podcast, a show about creating great customer experience, with a dash of travel talk. đ¤Each episode, weâll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport đşď¸CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.đ§łHosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether itâs the one less traveled or the one on everyoneâs summer trip list.
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.ex4cx.com/signup
â
Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
đ Our book is here! Get your copy of The Loud Quiet â Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
Š EX4CX LLC. All rights reserved.
Episodes
259 episodes
The one where Fish And Chips Leads to Customer Success - Ryan Noakes E86
đ¤How to do customer success right in âThe one where Fish And Chips Leads to Customer Successâ with Ryan Noakes Customer Success Manager at SAI360 in CX Passport Episode 86đ§ Whatâs in the episode?...đĄHis top tipđFr...
The one where he does B2B Customer Experience Better - Jim Tincher E85
đ¤Find out how to do B2B in âThe one where he does B2B Customer Experience Betterâ with Jim Tincher the author of âDo B2B Betterâ and Founder & CEO of Heart of the Customer in CX Passport episode 85 đ§ Whatâs in the episode?...<...
The one with neurodiverse, patient and reimagined experiences - Shawn Nason E84
đ¤Do you consider neurodiversity when designing experiences? Thereâs real opportunity in âThe one with neurodiverse, patient and reimagined experiencesâ with Shawn Nason of MOFI in CX Passport episode 84đ§đ˘Dollywood. Yes Dollywoo...
The one with amazing fan experience at world famous events - Matt Lynch E83
đ¤Get excited about the Euros, the NFL, the MLB in âThe one with amazing fan experience at world famous eventsâ with Matt Lynch of MoonShot in CX Passport episode 83đ§ Whatâs in the episode?...đ¤ŠWorld Famous Events. World Famous F...
The one where he goes from insight to action - Ken Peterson E82
đ¤DO something with your Customer Experience in âThe one where he goes from insight to actionâ with ken peterson of QuestionPro in CX Passport episode 82đ§ Whatâs in the episode?...đBeyond the fluffernutter of CX theory to ACTION...
The one with the Co-creation for the Modern Union - Brian Elliott E81
đ¤Get hyper-personalized in "The one with the Co-creation for the Modern Union" with Brian Elliott of Wove CX Passport episode 81 đ§ Whatâs in the episode?...đĽ°The Emotional Aha moment- A BEAUTIFUL heartfelt genesis moment for the...
The one where Red is the new green of KPIs - Cristina Popa E80
đ¤Go beyond the bumper sticker CX in âThe one where Red is the new green of KPIsâ with Cristina Popa CX Program Manager at Philips in CX Passport episode 80đ§ Whatâs in the show?...đŠâđłHow do you blend process & customer exper...
The one where they create a customer insights team from scratch - Jared Gebers & Audrey Anderson E79
đ¤Learn about the creation and the impact of customer insights in "The one where they create a customer insights team from scratch" with Jared Gebers & Audrey Anderson of Republic Finance in CX Passport episode 79...đ§ Whatâs in the episod...
The one with the burgers, the mojitos and the airline loyalty - Mark Ross-Smith E78
đ¤Airlines, loyalty and good experience? It can happen. Find out in âThe one with the burgers, the mojitos and the airline loyaltyâ with Mark Ross-Smith CEO of Status Match in CX Passport episode 78đ§ Whatâs in the episode?...đHo...
The one with the BPO Brand Love- Jose Herrera E77
đ¤Changing the BPO industry through employee experience and matching agents to brands they love in âThe one with the BPO Brand Loveâ with Jose Herrera Co-Founder & CEO at Hire Horatio CX in CX Passport episode 77 đ§ Whatâs in the episode?....
The one with customer experience for turbulent times - Mary Drumond E76
đ¤âThe one with customer experience for turbulent timesâ with Mary Drumond of Worthix in CX Passport Episode 76đ§ Whatâs in the episode?...đĄWhy Customer Experience is so important in turbulent timesđŞImpact over freq...
The One With The Empathy And The Spreadsheet - Vaishali Dialani E75
đ¤Work both sides of your CX brain in âThe One With The Empathy And The Spreadsheetâ Vaishali Dialani Head of Customer Experience at NOW Money CX Passport episode 75đ§ Whatâs in the episode?...đ§ââď¸The muse behind her pivot to Cus...
The one with the Happiness of Kingâs Hawaiian - Troy Figgins E74
đ¤Get ready to be hungry in âThe one with the Happiness of Kingâs Hawaiianâ with Troy Figgins, Director of Consumer Insights at Kingâs Hawaiian Bakeryđ§ Whatâs in the show?...đFrom a beach side store to a nationally loved brand -...
SUMMER VACAY RERUN - "The One With The Sunday Sickness Cure" E6
Summer brings out the vacay in this podcast host so I'm bringing out one of the EARLY episodes out of the vault. Enjoy!Episode 6 of CX Passport brings us Anne Witherspoon whose super power is "Outside In Thinking". While we discuss our s...
The one where memories matter - Gus Imhof E72
đ¤The experience doesnât matter?! Interesting. Find out more in âThe one where memories matterâ CX Passport episode 72 with Gus Imhof đ§ Whatâs in the show?...đĄSurveys aren't dead. Bad surveys are dead.đ§ Design your ...
The one with the Chief People Officer and the King of CX - Esra BeyzadeoÄlu & BuÄra AsfuroÄlu E71
đ¤How do you stay on top in Turkey when your market share is threatened by the worldâs largest ecommerce brands? Find out in âThe one with the Chief People Officer and the King of CXâ with Esra BeyzadeoÄlu & BuÄra AsfuroÄlu of Hepsiburada...
The one with the kryptonite of Voice of the Customer - Lisa Nance E69
đ¤Learn what 40 years of customer experience in banking can teach in âThe one with the kryptonite of Voice of the Customerâ with Lisa Nance in CX Passport episode 69 đ§đWhat is the BIGGEST disruptor to customer experience overall...
The one with the Dashers vs Defenders - Dennis Wakabayashi E68
đ¤Want to know how to ADVANCE Customer Experience? Find out in âThe one with the Dashers vs Defendersâ from Dennis Wakabayashi CX Passport Episode 68đ§đ¨âđŤAdaptive Learning - "Normalize Failure...Normalize Risk"â¨BREA...
The one with salty client honesty - Michael Hinshaw E67
đ¤Find out what what REALLY motivates a customer experience program in âThe one with salty client honestyâ with Michael Hinshaw of MCorpCX CX Episode 67 of CX Passportđ§đžTrading grain as a career pathway to Customer Ex...
Vacay RERUN - The one with all the gold dust - Gavin Scott E32
Your travelin' host will be in Costa Rica so I'm offering up a rerun this week with the amazing Gavin Scott. Enjoy!Get all sorts of Customer Service gold dust from Gavin Scott. Learn about the 5 key areas for delivering great custome...
The one with the digital irrelevance antidote - Howard Tiersky E65
đ¤Get the fix for your Digital Transformation in âThe one with the digital irrelevance antidoteâ with Howard Tiersky CX Passport Episode 65đ§đ¤¨Does the term "Digital" matter anymore?đWhat is the Irrelevance Antidote?...
The One Where the Journey is the Truth - Jochem van der Veer E64
đ¤Don't stop believin'đľđľđľ and listen to "The One Where the Journey is the Truth" with Jochem van der Veer in CX Passport episode 64đ§đ§Not customer centric but Journey CentricđHow remote life created a family experie...
The one where she transforms livesâŚone customer at a time - Desirree Madison Biggs E63
đ¤Head to Hawaiâi to learn about CX, Coaching, AirbnbâŚand dial-up(!) in âThe one where she transforms livesâŚone customer at a timeâ Desirree Madison Biggs CX Passport Episode 63đ§â Where do you start a CX program? "Start where you...
The one with the 3 Pâs of CX - Laise Porto E62
đ¤Discover why Customer Experience REALLY matters in Brazil in "The one with the 3 Pâs of CX" episode 62 with Laise Portođ§đHow CX has changed in Brazil and Latin AmericađYou're gonna want to go to Bahia after this ...
The one with CSX (Customer SERVICE Experience) - Alex Mead E61
đ¤If Customer Experience is so broken, whatâs the one thing to fix it? Find out in âThe one with CSX (Customer SERVICE Experience)â with Alex Mead in CX Passport episode 61đ§đŁWhat's wrong with customer experience today?