CX Passport
đLove customer experience and love travel? Youâve found the right podcast, a show about creating great customer experience, with a dash of travel talk. đ¤Each episode, weâll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport đşď¸CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.đ§łHosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether itâs the one less traveled or the one on everyoneâs summer trip list.
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.ex4cx.com/signup
â
Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
đ Our book is here! Get your copy of The Loud Quiet â Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
Š EX4CX LLC. All rights reserved.
Episodes
259 episodes
The one with the in-flight entertainment - Corinne Streichert E60
đ¤Open that tray table, buckle that seat belt and watch a show in âThe one with the in-flight entertainmentâ CX Passport E60 with Corinne Streichertđ§đşStarting an in-flight entertainment career đ°Customer Experi...
"The one with the 1% Diamond Insight" - GĂźrol Kurt E59
đ¤Head to Turkey for some wise insight in âThe one with the 1% Diamond Insightâ CX Passport E59 GĂźrol Kurtđ§đDon't focus on NPS. focus on experienceđVariance in NPS scores across geographiesđââď¸Retail ...
âThe one with the CX Goalkeeperâ - Gregorio Uglioni E58
đ¤Find out how the âbeautiful gameâ and Customer Experience go hand in hand in âThe one with the CX Goalkeeperâ CX Passport E58 Gregorio Uglioniđ§â˝How does football (soccer) explain customer experience?đ¤It's not abo...
"The one with the Minister of Happinessâ - Faran Niaz E57
đ¤Imagine what #CX would look like if a country had a Minister of Happiness? Hear about that happening in the UAE in âThe one with the Minister of Happinessâ with Faran Niaz in CX Passport episode 57đ§đ˛Imagine the leader of the c...
âThe one with #SheDrives, Chip Shortages and STUNNING Personalizationâ Hussein Dajani E56
đ¤A return to the Middle East with fascinating stories âThe one with #SheDrives, Chip Shortages and STUNNING Personalizationâ in CX Passport E56 with Hussein Dajani đ§đââď¸From royal decree to #SheDrives in 39 minutes!<...
RERUN "The one with the CX controversy" - Nic Zeisler E19
CX Passport is on Spring Break and heading to the mountains for a little skiing (actually snowboarding for the first time this year!) So to take a little break, I'm going to replay episode 19 with Nic Zeisler...the guest who definitely spends t...
"The one where she designs experiences at Cirque du SoleilâŚand beyond!" - Carolene MĂŠli E54
Working in 17 countries! Designing experiences for Cirque du Soleil!More passports than one person can keep up with!đ¤Learn about the globally nomadic life in âThe one where she designs experiences at Cirque du Sol...
"The one with sake, churrascarias, CX controversies and 4 steps to CX glory" - Jimmy Hosang E53
đ¤Come for the food & travel, stay for the customer experience wisdom in "The one with sake, churrascarias, CX controversies and 4 steps to CX glory" with Jimmy Hosang of The Modular Analytics company in CX Passport E53đ§đAno...
âThe one with Human to Human bankingâ - Aarthi Murali E52
đ¤Donât just talk customer centricityâŚDO IT in âThe one with Human to Human bankingâ episode 52 with Aarthi Murali of M&T Bankđ§đĽ°Humans serving humansâ How can you get CX "Front to Back" in your company
"The one with the Dark Side of CX" - Mike Bartlett E51
đ¤Discover the winning patterns of customer experience in âThe one with the Dark Side of CXâ CX Passport episode 51 with Mike Bartlett đ§âLinking chess and Customer Experienceđ§ŚHumans are pattern matching machines
"The one with the Customer Experience Field Manualâ - Jeff Sheehan E50
Want to know how to ACTUALLY create a customer experience program? Trying to get out of the theory and into actual practical steps? Maybe a field manual?đ¤SoâŚAt Ease! Hit download, leave a review and have a listen to âThe one wi...
"The one with a âMore Than Perfectâ cruise experienceâ - Paul Rutter E49
đ¤Discover the CX of the Seas in âThe one with a âMore Than Perfectâ cruise experienceâ with Paul Rutter in CX Passport episode 49đ§đ˘The number 1 CX lesson learned from a career at seađśHow a dog called Fraulein got ...
"The one where Pest Control Saves Lives" Matt Beckwith E48
đ¤Get amazingly emotional in âThe one where Pest Control Saves Livesâ with Matt Beckwith in CX Passport episode 48đ§đĽ°You MUST listen to the last story. Amazingly emotional story of impactđ¤Contact centers going beyon...
"The one where Design Thinking unlocks the creativity of your childhood" - Seda Alpkaya E47
đ¤Join me in Turkey in "The one where Design Thinking unlocks the creativity of your childhood" with Seda Alpkaya on CX Passport episode 47đ§đ¨Unlock the creativity of your childhoodđDifferences in CX across Turkey, ...
"The one with igniting passion for Customer Experience in the Arab region" - Olga Budieri E46
đ¤CX Passport episode starts 2022 off with a trip to Jordan(!) in "The one with igniting passion for Customer Experience in the Arab region" with Olga Budieriđ§đ¤¸ââď¸More than CX...architect HUMAN experiencesđ GLOCALâŚ...
"The one with the Holiday First Class Lounge Collection (Part 2)" - Various E45
đ¤ âThe one with the Holiday First Class Lounge Collection (Part 2)âđ§ CX Passport. Still on a holiday break but hope you enjoy this compilation of First Class Lounge snippets.Thank you to all the listeners and supporters o...
"The one with the Holiday First Class Lounge Collection (Part 1)" - Various E44
đ¤ âThe one with the Holiday First Class Lounge Collection (Part 1)âđ§ CX Passport takes a break but wouldnât leave you without an episode.Enjoy this compilation of great First Class Lounge visits with Sharon Boyd, Todd Sears, Ju...
"The one with First, Better or Different" - Mike Verret E43
đ˘Mike Verret gets to the root of personal and brand messaging and how that influences overall customer experience.đŞBe First, Better or Differentđ´Eeyore and đ¤Optimus Prime are the same voice?!?!?đHow ...
âThe one where CX is Yogaâ - Jay Thattai E42
đ¤âThe one where CX is Yogaâ Twist your mind instead of your body today and grab todayâs CX Passport episode 42 with the excellent Jay Thattaiđ§đ§ââď¸3 Stages of Yoga = 3 Stages of Customersđď¸ââď¸Neither CX nor 6 pack ...
"The one with VOC...Voice of the Candidate" John Bradley E41
When we think of VOC, we often think of Voice of the Customer. But when you talk with talent acquisition leaders, it means something completely different. Learn all about Candidate Experience and Voice or the Candidate from John Bradley of A...
"The one where there is no one ideal customer" Elaine Lee E40
When youâve been a part of the CX community for decades, you know what matters most. Todayâs guest, Elaine Lee, shares her thoughts on how to really understand your customer. Stop treating them like averages, or ideal customers, and instead ...
"The one where we Start Reverse" Andre Wiringa E39
What if you turned experience, leadership, talent upside down? Find out the greatness that creates in todayâs episode with Andre Wiringa of Start Reverse. đWhat does Start Reverse mean?đ§We're bringing human b...
"The one with the Mad Max world of travel today" Mindy Lentz E38
Contact center agents, especially those in hospitality, are on the front lines of the Max Mad world of travel we live in today. How can we help those agents? Find out from Mindy Lentz, Director of Customer Care at Hilton, in todayâs episode....
"The one with People Dependent Return on Investment" Cristina Herrera E37
We continue to live in a world of change. It was there before. It is here now. It will be there in the future. So if thatâs the case, why do companies get change wrong so often? Todayâs guest, Cristina Herrera is on a miss...
"The one where we go (back!) to the movies! Yay!" Todd Weishaar E36
Find out how on earth the movie theater industry not only stayed alive but has found a way to innovate and rise like the phoenix in this episode with Todd Weishaar, Director Of Continuous Improvement at Cinemark.Learn how they ...