CX Passport
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
âś…Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
âś…Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
📖 Our book is here! Get your copy of The Loud Quiet – Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
© EX4CX LLC. All rights reserved.
Episodes
259 episodes
"The one where BPOs are true partners" John Billings E35
Talk brand and BPOs with John Billings Senior Director, Global Workforce and Vendor Management at Hilton. As John has been on both the BPO side and the brand side, he has a unique perspective on the Brand/BPO relationship.And i...
"The one with a seamless customer journey" Ido Bernstein-HaCohen E34
We are all so tired of customer service interactions that feel like we’re starting over each time we interact with a company. Today’s guest, Ido Bornstein-HaCohen is on a mission to change that. What’s one word to describe...
"The one with cool visual merchandising" Daniel Black E33
Customer Experience isn’t just “be nice”. That’s vital but not everything. CX is human, it’s digital, it’s physical. So what is visual merchandising and how does it impact CX? Find out from Daniel Black of Glass Media....
"The one with all the gold dust" Gavin Scott E32
Get all sorts of Customer Service gold dust from Gavin Scott. Learn about the 5 key areas for delivering great customer service. Gavin, through storytelling and wisdom, shares his gold dust for customer experience and customer service throug...
"The one with Shep's new book 'I'll Be Back'" Shep Hyken E31
Understand what TRUE customer loyalty looks like AND how to get it from Hall of Fame Speaker, Shep Hyken!Have a listen as Shep gives us great insights from his new book, “I’ll Be Back: How To Get Customers To Come Back Again An...
"The one with Damian’s great phrases" Damian Miller E30
“Customer experience isn’t just for big companies.” “Don’t just chase a score.” “I like being a tourist but I don’t like tourists.” “Pizza is the stuff of life”. Those are just a small sample of the Customer Experience and...
"The one with a natural curiosity about the world" Tom DeWitt, Ph.D. E29
Traveling to 40 countries including long term living in 4 gives you a perspective on the globe that you can’t get otherwise. How does that perspective influence the approach to customer experience and consumer behavior? Ho...
"The one with the cultural heartbeat" Clinton Cohen E28
CX Passport heads to the African continent for the first time with Clinton Cohen of iContact.You’ll hear about how South Africa is exploding as a BPO destination. Learn about how the heart of the people of the South African cul...
"The one with the iconic American road trip" Alec Dalton E27
A 48 state road trip? What is Showmanship of Customer Experience? How does the hospitality industry continue to deliver great CX in the midst of the whiplash of 2021? And...Chinese Chilean Fusion cuisine? All in one episode?Tha...
"The one where he creates global retail destinations" Cliff Crosbie E26
Think of a time you’ve been able to work with someone really interesting. No I mean REALLY interesting. Someone who consistently brings a new perspective, a novel way of thinking and a suite of fascinating experiences. Today’s guest, Cliff C...
"The one where CX is cultivated" Katie Stabler E25
Great CX isn’t just for hospitality and luxury retail. What about industries where you simply wouldn’t expect it to exist? Why shouldn’t a customer of a non-profit expect a great customer experience? What about the world of debt?<...
"The one with all the CX leadership skills" Jo Boswell E24
Want to know how to get Customer Experience right? Not just the day to day getting CX right but also making sure significant CX initiatives are actually successful?Have a listen to today’s CX Passport guest, Jo Boswell, who has...
"The one with The Magic...Really!...The Orlando Magic!" - Katie Miller E23
We just wrapped up an exciting NBA Finals. We saw crowds of fans, both inside and outside the stadiums, all eager to have an amazing experience...and certainly hoping their team wins. Keep that energy alive with today’s CX Passport guest, Ka...
"The one about matching hurry with hurry" - Stephen Grygar E22
Business frequently focuses on “Matching hurry with hurry”. Learn what that means from Stephen Grygar, Sr. Director - Strategy, Analytics, & CX at iconic American brand Greyhound. Understand how to use...or not use...t...
"The one with unexpected experiences for people" - Brian Campbell & Mike Dzura E21
Show of hands for everyone who opted to start a completely new brand concept in the middle of a pandemic. No? Find out more from Brian Campbell and Mike Dzura, two people who did just that. Brian is the VP of Culinary and ...
"The one with great Fan Experience" - Erin Swales E20
Want to know how to deliver a great fan experience in sports? Curious how someone can start in that career? What is fan experience?Get all the info from Erin Swales, Senior Director, Guest Experience at the San Diego Padres.&nb...
"The one with the CX controversy" - Nic Zeisler E19
Episode S1E19 welcomes Nic Zeisler of Zeisler Consulting http://zeislerconsulting.com/ and he’ll hit the controversy horn right off the top of the show. Find out why he’s telling companies th...
"The one with the Singapore of Africa" - Jonathan Daniels E18
Today’s guest Jonathan Daniels, the founder of CX Centric, brings us a global customer centricity approach to CX. In today’s episode, we get to hear why Jonathan hosts CX Centric conversations in which he purposely choses a global slate of f...
"The one with the CX evolution" - Lorena Kurtjian Hernandez E17
How have airlines changed their approach to customer experience over the last few decades? What’s it like to start a brand new CX team from scratch? Remember filling out paper surveys while you were on the flight...and then having to give it to...
"The one with EQ" - Julie Cockerill E16
EQ matters. But EQ is poorly understood, especially in the corporate world. CX Passport guest Julie Cockerill shares her depth of knowledge around EQ and why you should care. Julie brings a depth of wisdom on organizational design, developme...
"The one with #NothingAboutUsWithoutUs" Kate Brouse E15
According to CX Passport E1 S15 guest, Kate Brouse of NTI, the world’s largest minority community isn’t what you’d expect. Expand your understanding of the disability community with a fascinating discussion with Kate. We learn about invisibl...
"The one with the Phoenix Sky Harbor Airport" - Misty Cisneros-Contreras E14
When do you say you start your vacation? Is it when you leave your home? Is it when you arrive at your hotel? If you’re flying, is it when you get off the plane? What would it look like if you said, “I start my vacation at the airport” ...
"The one where he would walk 500 miles (and did!)" - Will Bachman E12
Starting a business isn’t easy. Starting a business as an independent consultant surprised me by how much goes into creating & running...and growing a successful business. Today’s guest, Will Bachman of Umbrex shows us how a customer-dri...
"The one where CX is the meat of the Marketing sandwich" - Erik Lautier of Erik & Co E11
CX Passport welcomes Erik Lautier of Erik & Co www.erik.co, a seasoned ecommerce and marketing executive AND the creator of a new opera, Hamlet www.hamletopera.com,...
"The one with the 'experiencia de cliente'" - Sebastien Munar E10
¡Vamos Perú!Let’s head to Perú and talk with Sebastien Munar, CCXP about Customer Experience in South America.Learn about the evolution of CX in Latin America and how he’s been able to create Customer Experience teams from scratch...